The digital workplace can best be considered the natural evolution of the workplace. Comprised of your employees’ technology working environment. The digital workplace encompasses all the technologies people use to get work done in today’s workplace – both the ones in operation and the ones yet to be implemented. It ranges from your HR applications and core business applications to e-mail, instant messaging and enterprise social media tools and virtual meeting tools.

Because most organizations already use many of these components, you generally do not have to build the digital workplace from the ground up. In fact, if your staff respond to e-mails from smartphones, check their pay stubs online or digitally enter a sales opportunity, you may be closer to operating a digital workplace than you think.

Why adopt a digital workplace strategy? If the risks of inaction are not sufficient motivators, the benefits of adopting a digital workplace make a compelling business case. Consider the gains in:

  • Talent attraction: 64% of employees would opt for a lower paying job if they could work away from the office.
  • Employee productivity: organizations with strong online social networks are 7% more productive than those without.
  • Employee satisfaction: organizations that installed social media tools internally found a median 20% increase in employee satisfaction.
  • Employee retention: when employee engagement increases, there is a corresponding increase in employee retention by up to 87%.4 • Communication tools: information workers prefer newer communication tools, particularly instant messaging, over more traditional ones like e-mail or team workspaces.

Given these advantages, more organizations are committing IT budget on supporting digital workplace strategies that promise to deliver measurable returns. This trend is only set to accelerate as employees increasingly choose to forge productive business relationships beyond natural work groups to enhance knowledge sharing across the organization.

To support these outcomes, you need to provide employees with the tools they require to collaborate, communicate, and connect with each other. You need to coordinate your technology groups and investments to avoid the traps of siloed implementations and disparate ownership. You should adopt clear roadmaps to ensure your digital workplace delivers measurable business value while mitigating risks and adhering to compliance requirements.

Resources: Deloitte

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